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The productivity leaks hiding in your business

Everyone notices the big technology problems. The internet goes down; your systems stop working and everything grinds to a halt. But smaller frustrations are easier to overlook. A few extra clicks… information that’s harder to find than it should be… they can...

AI saves time, but don’t let it replace personality

AI is quickly becoming part of everyday business. A couple of years ago, most conversations were about whether businesses should use it. Now the discussion is about where it can save time. Writing emails… creating marketing content… summarizing meetings… helping with...

Is your team using banned AI tools?

A conversation I’m having more often with business owners goes something like this: “We don’t really use AI yet.” A few questions later, it turns out somebody is using ChatGPT to help write emails. Someone else is summarizing meeting notes with an AI tool....

Could this be the future of cybersecurity?

Most cybersecurity tools work reactively. Something suspicious happens, the system spots it, and then tries to stop the damage before it spreads. That’s incredibly important. But Microsoft is working on something that pushes much further: Using AI to find weaknesses...

Should your business use an AI voice assistant?

Most businesses have a handful of phone calls that happen time and again. “What time do you open?” “Can I change my appointment?” “Has my order been dispatched?” “Can somebody call me back?” Of course, these are all normal questions for someone who doesn’t know the...

Here’s what’s new in Copilot Wave 3

If you use Microsoft 365 every day, you’ve probably noticed that Copilot hasn’t stood still. It’s been evolving in the background, gradually becoming more embedded in the way Word, Excel, Outlook and the rest of your tools work. Microsoft tends to roll these changes...
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